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I agree, Bookeen stinks. My Cybook Gen 3 bit the dust 10 months into a 2 year 'no questions asked' warranty. Booken has sent me a refurb with shadows and lines, followed by an offer to replace it with an Opus which doesn't support secure Mobi (I bought the Cybook for that).
I've been without an ereader for 2 months now, neither Books on Board (where I bought the Cybook) or Bookeen replies to my emails other than to say check back after the Christmas rush. What I'm actually doing is researching a new reader, and possible ways to get my 600 mobi books on a different reader.
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