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Mrgauth · 12-16-2009, 06:23 PM

Boy, what a nightmare.

I have spoken at length with Sony support, BoB support, and Adobe support. All, and I mean ALL, of them are clueless. Sony said it was my ISP, Adobe said my Adobe ID password needed to be reset (which we did and still can't activate my pc to use ADE), and BoB said delete Sony's Reader software and use ADE;which doesn't work. So, I can't get books via Sony and can't get books via BoB (and am out my money for the book I bought...BoB offered no refund.

I have done EVERYTHING asked by all their respective support teams and they were no help whatsoever.

As I see it I can 1) get a new PC and hope it all works on that, 2)format my HD and reload Windows and hope it all works after that, or 3) forget it, read the few free books I have left on it yet to read and then sell it and go back totally to paper.

I am mulling it over. I don't relish any of them.

I even brought up my pc in Safe Mode with all apps off, no firewall, no virus protection, no nothing and still could not get my book from BoB, nor log into ADE, nor go to Sony's ebookstore. I downloaded Internet Exploder version 8something and upgraded that. Nope.

I am exhausted with all this and actually getting to where when I look at my reader I just get sick to my stomach.

Just thought I would update those who care.

Thanks for the suggestions all.

12-16-2009, 06:23 PM	#20
Mrgauth Addict Posts: 206 Karma: 310 Join Date: Mar 2009 Location: Tulsa OK Device: K3	Boy, what a nightmare. I have spoken at length with Sony support, BoB support, and Adobe support. All, and I mean ALL, of them are clueless. Sony said it was my ISP, Adobe said my Adobe ID password needed to be reset (which we did and still can't activate my pc to use ADE), and BoB said delete Sony's Reader software and use ADE;which doesn't work. So, I can't get books via Sony and can't get books via BoB (and am out my money for the book I bought...BoB offered no refund. I have done EVERYTHING asked by all their respective support teams and they were no help whatsoever. As I see it I can 1) get a new PC and hope it all works on that, 2)format my HD and reload Windows and hope it all works after that, or 3) forget it, read the few free books I have left on it yet to read and then sell it and go back totally to paper. I am mulling it over. I don't relish any of them. I even brought up my pc in Safe Mode with all apps off, no firewall, no virus protection, no nothing and still could not get my book from BoB, nor log into ADE, nor go to Sony's ebookstore. I downloaded Internet Exploder version 8something and upgraded that. Nope. I am exhausted with all this and actually getting to where when I look at my reader I just get sick to my stomach. Just thought I would update those who care. Thanks for the suggestions all.