I don't think it is possible to post anonymously on this forum.
There is not a general rule. You have to ask and complain at iREX. I am only aware of replacemenst of the iLIAD. IREX introduced this device with quit a lot of unkept promises. Did stop further development and now refuses to make it possible to read the ePUb format. End of life for a more than 500 euro device!
Ehen using the right legal terms you can hit the replace button of iREX. It absolutely is not a customer loyalty action of iREX, they know they are forced tot do this to avoid lawsuits.
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