I really like the look of the Opus, so after reading about the freezing issue, decided to poke Bookeen a bit. Please see below for an email exchange with them. Has anyone purchased an Opus direct from Bookeen recently, and if so, have you had any problems?
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Hello,
I am researching ebook readers, and I am very interested in your product, the Cybook Opus. From everything I have read so far, it is exactly the ebook reader I want... lightweight, has good onboard memory, reads adobe/adobe digital editions DRM, has slots for additional memory and folders for saving books in subjects. Unfortunately, my research has uncovered what apepars to be a problem with your product. The Opus is reported to have an error that causes it to lock up periodically, which requires a hard reset. This error seems to have been in existance for a while, and you have promised a firmware update to fix it. When is this firmware update going to be supplied? I am under the impression that such an update is very overdue.
I am extremely leery of purchasing an electronic item at a cost of £199 which has such an issue without knowing when it will be fixed. However, if the firmware update is going to be available within a reasonable and guaranteed timeframe, I would love to purchase one of your Cybook Opus ebook readers for Christmas.
I look forward to hearing from you.
Regards
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Please note that the problem you are referring to has indeed been identified and a solution has already been brought to the Opus that are currently sold. This issue should not appear on these devices.
Our technical team is currently working on a new firmware upgrade that will better the Cybook. They are doing all the tests previous to its release. We should then be able to release it by Christmas. We will advise you by email as soon as this upgrade is available.
Best regards,
Bookeen Support Team
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And a further email from me:-
Just to clarify, are you saying that the Cybook Opus sold by yourselves at this moment does not have the freezing issue? Or it has the issue but the firmware upgrade to fix it will be out by Christmas?
and Bookeen's answer:-
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Yes, the Cybook we currently sell do not have the freezing issue. For the Cybook Opus that have been sold before this bug was detected, a solution will be brought thanks to the coming firmware upgrade that will be released before the end of the year.
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