Quote:
Originally Posted by kennyc
What is the problem that no understands what I'm saying. I not saying they should give out the kindle owner information. Jeeze. But that fact that they want the kindle returned to them without any proof of them even knowing who the owner is is just controlling. It's not EXCELLENT service at all. It's controlling behavior. They could do as I suggested and not be out a penny.
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Each Kindle is registered to an account when it is shipped, so from the serial number they can tell who the registered owner is, the proof is in the design. To a company like Amazon the cost of shipping the Kindle both ways is inconsequential compared the bad press and possible law suits that they could face if they started giving away their customers' personal information. It's not controlling behavior, they are merely living up to their obligations to both parties.