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Old 12-16-2009, 06:37 AM   #40
kenschunk
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Posts: 22
Karma: 502
Join Date: May 2008
Location: Saratoga Springs, NY
Device: History:PRS-505, 700, Kindle-2. Current: Nook 3G, Nook Color
Quote:
Originally Posted by Harmon View Post
I don't get this. How was it in your shopping cart but not available when you purchased it?

If you are saying that you paid for the book but it wasn't downloaded to your computer after you paid, then you should not be asking for a refund, but rather, for the book.

If they are saying they don't have the book (maybe because it hasn't been converted to epub yet) and won't give you back your money, call your credit card company & contest the charge. Tell them you paid for the product but Sony refuses to deliver the item you bought, or to refund your money. You'll get your money back.
Long story, but in short it's not in ePub yet. Maybe a week. Maybe more. The only choices appear to be wait or go to the credit card company for a charge back. I wouldn't have minded the wait all that much if they would have been honest on the subject, but Sony's lost my eBook business for a good long time over this one.
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