Quote:
Originally Posted by jusmee
Trouble is, I have avoid epub because of the fonts, avoid pdf because it doen't work, now avoid mobi because it locks up. We are running out of popular formats!  |
Dear All:
Anybody that is having a problem with the device locking up... please call 1-866-368-8788 or jot an email to:
support@astak.com. WHY? Because I am Business Development and they are the techies who solve problems. IF they cannot find the answer they can either exchange or fix your current OR call the factory to get a Firmware Upgrade done to make the problem go away.
Yes, I can monitor and add my two cents... but I am not the boss of the technical help personnel! If you post it others can help if they can. I can try to help. But... if you call or email they have a record and can get things done for sure.
Astak has really good customer service and great support. Take advantage of it! Yes, most locking up is due to low battery charge. BUT... if you know for sure you are on "full" then next step is calling or emailing!
Do not run out of formats... find help!!
AND... a big welcome to EZJim