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crash86 · 12-14-2009, 01:15 PM

I haven't read through all of the threads in here but maybe somebody out there can help me out. I have a Mac, Snow Leopard and had a 505 with the digital editions and the old sony e-library and my computer was authorised and no problems. I got the new 600 and downloaded the preloaded software for my Mac. I tried to open an Adobe DRM protected book and was asked to enter my adobe ID and password to authorise my computer but the authorisation keeps failing. on the ABOUT E-Library info page it says that my computer is NOT authorised for Adobe DRM protected content. I can't seem to get this to change or for it to accept authorisation from Adobe.

I called Adobe and they couldn't figure it out and said that I had to go online to register a problem through their 'portal' system and that I would receive a solution in three days. I did this four days ago and still haven't heard anything.

I figured I would come here and ask if anyone else has had this problem and if they were able to solve it cause right now the program is useless to me as my Digital Editions software doesn't recognise my new Sony 600 at all and my old 505 wont shut off and is frozen and I can't get that to work.

If anybody has any info that would be great!

12-14-2009, 01:15 PM	#69
crash86 Enthusiast Posts: 32 Karma: 19666 Join Date: Feb 2009 Location: Uk/USA Device: Kindle 3, K4 and PW 1st gen	I haven't read through all of the threads in here but maybe somebody out there can help me out. I have a Mac, Snow Leopard and had a 505 with the digital editions and the old sony e-library and my computer was authorised and no problems. I got the new 600 and downloaded the preloaded software for my Mac. I tried to open an Adobe DRM protected book and was asked to enter my adobe ID and password to authorise my computer but the authorisation keeps failing. on the ABOUT E-Library info page it says that my computer is NOT authorised for Adobe DRM protected content. I can't seem to get this to change or for it to accept authorisation from Adobe. I called Adobe and they couldn't figure it out and said that I had to go online to register a problem through their 'portal' system and that I would receive a solution in three days. I did this four days ago and still haven't heard anything. I figured I would come here and ask if anyone else has had this problem and if they were able to solve it cause right now the program is useless to me as my Digital Editions software doesn't recognise my new Sony 600 at all and my old 505 wont shut off and is frozen and I can't get that to work. If anybody has any info that would be great!