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Malerne it is time to call Sony Support. (Don't shudder so, they have been very good to most people including me when I called.) I suggest calling as you are worried about the credit for the books expiring.
The only way to get the free books is through the Sony Connect store as each of the free books will have DRM (Digital Rights Management) that ties that book to your account and any PCs or Readers registered to that account. Some have multiple Readers and one PC while others like me have one reader and two PCs registered. I keep thinking that 6 is the total number of devices on one account.
Some people have reported that they had to install the software several times to get it right and I had some trouble connecting to Sony when I first installed it. (Firewall blocking.)
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