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Originally Posted by nekokami
Just send it to their regular customer support. They read those, too. (At least sometimes!)
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From my personal experience with Amazon.co.uk....(well English is my second language (Russian is the first, and Hebrew is somewhere there)) I have got an impression that people on the 1st line support do not understand English very well. The sort of answers I used to receive from them on some of my questions were so inappropriate that the only logical conclusion I could draw was that they don't understand English. It felt like their way of solving the problem was something similar to the following course of actions: They type a keyword into Knowledge database, find a "suitable" form (I would say a form that has a few common words with my request), copy&past it and that's it. Only after replying to their reply (excuse the pun) with a bit of frustration in it they would escalate my request to the 2nd line, then I would receive the proper answer
