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Including all the errors in the bundles and such, as complained about in the first message above.
It will be interesting to see what the response is from Sony.
Content is the responsibility of the content-provider. And I bet the market is still too small for the publishers to really care if people are unhappy with their content.
I would be interested to response if Jon were to send to the publisher of the books the very same complaint that he sent to Sony.
I wonder if it will become a typical hardware/software tech support ping-pong game:
1)complaint to hardware, response is that it is software's fault
2)complaint to software, response is that it is hardware's fault
3)complaint to hardware along with copy of message from software, response is that the problem really is in software
4) complaint to software with copies of all previous complaints and responses, response is that hardware issues are not within the purview of software tech support
5) you send scathing letters condemning the offspring of both hardware and software tech support and questioning the legitimacy of their parentage and say that they'll never hear from you again.
6) hardware sends software a message acknowledging that software wins that point since they were the last people contacted before the "I've had it with all of you" message.
7) at end of year, all such points are tallied and a winner is declared from among all the tech support personnel on the planet (hardware and software) as being the tech support person most able to get a customer to stop complaining without actually having solved a problem.
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