Quote:
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Originally Posted by HarryT
Don't worry about that - it's just standard corporate "legaleze". My company's e-mail gateway sticks something virtually identical onto every message it sends out. If you get sent an e-mail message you can do whatever the heck you want with it!
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OK then this is my Sony Story:
I wrote to Sony complaining about the text size on the reader:
"I have downloaded a few books from the Connect Store. There does not seem to be any consistency in the text sizes between different books. Some books I can read on the medium setting, others I have to use the large settings. Sometimes the large setting is not even good enough for my tired eyes. Does Sony ever plan to release a firmware update to offer more text size options? I would like to get a Reader for my Mom but her eyes are even more tired than mine."
Sony replied:
"Hello,
Thank you for contacting Sony Connect!
We sincerely appreciate all the time and effort that you have taken to explore our CONNECT eBook service and to share your opinions with us. It is very important that we receive this feedback from our users so that we may better serve all our customers."
Sony then sent me an e-mail survey asking me if I was happy with their response?
Of course I replied No. So they sent me the answer to my original question:
"Hello,
Thank you for contacting Sony Connect!
I have reviewed your incident as well as your survey and I wanted to follow up with you. Unfortunately, the text size of the books that you download are determined by the publisher. They send us the content to add to the site already formatted to their specifications. You can re-size the works on the eReader itself, but only the 3 size options the eBook allows. I apologize for any inconvenience.
If the information I have provided does not completely answer your question, please update this incident so I may be of further assistance to you."
My reply:
"Thanks for your response. Its nice when one actually takes the time to read my initial complaint. It would be nice if there could be some kind of standardization between publishers. Right now I am leery about purchasing any more books from the connect site. It would be nice if a one page download could be made available so I could check out the font size before to see if it is readable for me. Thanks again for your answer to my question."