The following is the message I sent off to Sony customer support over a bundle of books I purchased yesterday. I'll see what it is they have to say in response to my message. I feel this set of books was very amateurishly produced. I could have done better using Book Designer. Just a mess to be honest. And I bet I'd get better results buying the books as LIT and converting.
Quote:
I recently purchased your R.A. Salvatore DeamonWars Bundle. There are a few issues with this bundle I hope you can fix.
First off, two of the books in the bundle have the author's name spelled different then the other 3. R.A. Salvatore vs. R. A. Salvatore.
The second issue is that the cover images display on the Sony Reader are some generic cover and not the cover as shown on the Connect site.
The third and most serious issue is that the format of the books are not set properly for easy reading. The margins are way too large and the print is way too small. Yes I know I can make the text size larger. But, small is almost unreadable, medium is still slightly too small. And Large is just too large. Large is too large because the margins are too large. If you start with a slightly larger font size in small then maybe I could get a size someplace betwee what it is now as medium and large. When the font size is at large, because the margins are too big, the spacing between the words can be off. So you get a lot of lines with too much spacing between the words.
And the last issue is some of the books have maps. For example there is a map in the book "The Demon Spirit". But the map is TOO SMALL to read some of the text. Again, the margins issue mentioned abaove is a problem here. Also in the first book "The Demon Awakens" on page 1293 (with medium selected) it says Maps by Laura Maestro. There are no maps in this book. Did the map get left out?
Now for the problem with the listing for this bundle on the Connect site. The bundle comes with 5 books. The first three books listed are correct. The fifth book "Mortalis" is actually the last book int he DemonWars series and not part of the Second DemonWars Saga as listed in the listing for the bundle. I am wondering if the bundle should have also had the complete Second DemonWars Saga since what is included is only the first book and is in fact missing two books "Transcendence" (book 2) and "Immortalis" (book 3). I had thought it to be have both series complete. But if that is not meant to be then that's ok. But I did think I would at least be getting TWO books in the Second series instead of only one. So that should be rectified I feel. If you are going to bundle a series, it should be complete.
Please let me know what you intend to do about the issues I have raised. Thank you.
Sincerely,
Jon
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