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Originally Posted by RWood
I think the thinking is that many people will forget where they put a book and blame Sony for the lost book. Remember all the stories you have heard of the people who have all of their documents in "My Documents" and have to go through 10 pages of file names to find the letter they wrote that morning. I believe it is easier for them to put up with our comments than it would be to put up with hundreds if not thousands of people calling in and asking where their books are (or even worse for Sony, returning the Reader because the books they put on the Reader are gone.)
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The Reader actually isn't alone in showing the file structure "Flat" - the Pocket PC works the same way. It has a standard FAT file system and you can store files in whatever folders you want, but the "Open File" dialog from any application shows you all the files for that application in a "flat" list, no matter what folder they are stored it.
I suspect there's a lot of truth to the suggestion that Sony feel that hierarchical file systems confuse people. We may be doing them an injustice in thinking that they just "forgot" to implement this - it may very well be a deliberate choice based on customer testing. Companies like Sony spend a LOT of time finding out what customers think of products a long time before they release them, and the Reader is not intended to be a product for computer geeks.