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I just got my PRS300 a few days ago. I've already bought seven books and downloaded beaucoup free books..this thing is groovy.
But, I took the upgrade this morning and now I can't get the reader site to authorize my reader. Check out my chat session (the last of three sessions) with Sony:
analyst Steve_ has entered room
Steve_> Hi Mack. Welcome to Sony Online Support. I'm Steve. Please allow me a moment to review your concern.
Steve_> Thanks for waiting, Mack. I'll be glad to assist you with the information about status of the eBook Library Software.
Mack McBride> This is what I get when I try to authorize my reader. Sorry, we were not able to activate your device. Please contact Sony Support Center. Error Code (2027)
Error
Failed to authorize this Computer to the eBook store (-1106)
Steve_> Thanks for the information.
Steve_> Yes, the error message indicates that the eBook Library Software is still under maintainance.
Steve_> I am really sorry for that.
Steve_> I am sorry; it seems that additional features and additional eBooks are updating to the eBook Store.
Steve_> Hence, the eBook Library Softwate is down.
Mack McBride> That's why you test before going live. I know its not your fault. Its just galling that I bought some books that I wanted to read this morning and now I cant get to them until tomorrow.
Steve_> I am really sorry; this is the only available option at this moment to access eBook Store.
Mack McBride> so, its just under maintenance for me, but not for anyone else?
Steve_> I suggest that you Sign IN to your Account after some time of tomorrow.
Steve_> The eBook Store Website is down all over the U.S.
Mack McBride> I'm finding it a bit hard to take that a company like Sony could screw up like this. I should have bought a Kindle
It seems like others are able to access the site with their readers after the upgrade? Something definitely smells fishy in Denmark.
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