Quote:
Originally Posted by JSWolf
Someone posted in another thread that a broken 500 was sent in and a 505 was returned.
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I had a PRS-500 which had problems with hard resetting. I sent the unit into Sony for the ePub upgrade and a Sony technician called me to inform me that my unit was defective and offered to replace it with a refurbished PRS-300. I asked for the PRS-505 instead and he said yes. The reason why he didn't offer the 505 at that time was that he didn't have any units available at that time. I was willing to wait for the 505.
Two days later, he called me back and asked me what color I prefer
I'm very happy with the customer support from Sony!