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slickhead · 12-11-2009, 07:30 AM

3.1 does the same thing? How is that possible?

Called Sony telephone support. After 1.25 hours waiting, someone finally came on the phone. I told him the problem and he did a remote login.

He re-downloaded the file and renamed it ebl.exe. The ran it from a command prompt with an /a switch and it installed. Had to make a shortcut myself since it did make a program entry. It all took about 15 minutes (after the long wait time).

The tech support actually impressed me. Of course I work for AT&T as a service technician so I am used to dealing with customers that have to deal with the world's most horrible tech support about ADSL!

Thanks for the comments. Maybe this will help someone with a similar problem in the future.

12-11-2009, 07:30 AM	#7
slickhead Junior Member Posts: 5 Karma: 10 Join Date: Nov 2008 Device: PRS-505	3.1 does the same thing? How is that possible? Called Sony telephone support. After 1.25 hours waiting, someone finally came on the phone. I told him the problem and he did a remote login. He re-downloaded the file and renamed it ebl.exe. The ran it from a command prompt with an /a switch and it installed. Had to make a shortcut myself since it did make a program entry. It all took about 15 minutes (after the long wait time). The tech support actually impressed me. Of course I work for AT&T as a service technician so I am used to dealing with customers that have to deal with the world's most horrible tech support about ADSL! Thanks for the comments. Maybe this will help someone with a similar problem in the future. Last edited by slickhead; 12-13-2009 at 12:24 AM. Reason: Problem solved!!!