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It sounds to me like the problem is unique to your PRS-505. Have you tried a new cable or resetting the reader? Maybe reformatting and starting over?
I can imagine how frustrating it is.
Good Luck
Update - I just noticed you said it works fine with the Sony software. So resetting or reformatting your device is the logical step. It certainly is a mystery. I'm glad my 505 reader isn't affected by this bug.
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Thank you Walt, I took your sugestion and 1) went back to default settings, and 2) reformatted my reader.
I didn't know what Format Internal Memory did, but I do now, it wiped my reader clean of every story (I had 618 on the reader). That does seem to have done the trick, alhough I am running version 6.23, and I won't upgrade for a while as I don't want to risk any more problems.
Kovid thinks my over full memory (I only had 35GB out of 210GB free) may have been causing some intermittant problems, and my reader is certainly faster now.
I love my 505 but will be upgrading to a 600 this weekend, as it has a bigger memory (so my story collection won't make it almost full) and a better processer. I can also split my library between two books.
I travel a lot and like to have plenty of choice and rarely delete a story, just keep adding more!
Thanks everyone who commented and tried to help.