MobileRead Forums - View Single Post - PRS300 Faulty Screens and inexistent international Support

sigmax · 12-10-2009, 06:25 AM

For me, it is the end of the story, I will be careful, as suggested, when reading outside, not to let sun (or its hidden direct rays thru the clouds) touch the screen.

By doing so, it gets a bit bad (the screen still gets somewhat erased) but it is readable.

I can live with that, I suppose. I learned here about placing the reader inside a hat or cap, using it's sun screener as a top sun blocker for the reader, but anyway, I feel that spending extra money for a 1st brand product as SONY's reader just to have to use it inside a hat because it has a faulty screen, is not fair at all.

I think that such failure in sony hands defeats the basic purpose of the product, and by doing so, it renders it partially unusable. Also it goes against their very own marketing text, when they state that is good for reading even under direct sunlight.

As such, I think this fault is so bad that DESERVES a product recall and help out the guys that are experiencing such thing IN ANY WAY THEY CAN. They got money (my money included) so they could act a bit better than "send it back to usa at your own risk and cost".

Other thing: Sony has repair centres in argentina. It is just a "policy thing" the one that prevents them to let me fix it "only crossing a river" (far cheaper and risk free than sending it up to usa).

Regards,

SigmaX

12-10-2009, 06:25 AM	#17
sigmax Connoisseur Posts: 53 Karma: 92 Join Date: Apr 2008 Location: Uruguay Device: SONY PRS-300	For me, it is the end of the story, I will be careful, as suggested, when reading outside, not to let sun (or its hidden direct rays thru the clouds) touch the screen. By doing so, it gets a bit bad (the screen still gets somewhat erased) but it is readable. I can live with that, I suppose. I learned here about placing the reader inside a hat or cap, using it's sun screener as a top sun blocker for the reader, but anyway, I feel that spending extra money for a 1st brand product as SONY's reader just to have to use it inside a hat because it has a faulty screen, is not fair at all. I think that such failure in sony hands defeats the basic purpose of the product, and by doing so, it renders it partially unusable. Also it goes against their very own marketing text, when they state that is good for reading even under direct sunlight. As such, I think this fault is so bad that DESERVES a product recall and help out the guys that are experiencing such thing IN ANY WAY THEY CAN. They got money (my money included) so they could act a bit better than "send it back to usa at your own risk and cost". Other thing: Sony has repair centres in argentina. It is just a "policy thing" the one that prevents them to let me fix it "only crossing a river" (far cheaper and risk free than sending it up to usa). Regards, SigmaX Last edited by sigmax; 12-10-2009 at 07:27 AM.