Thanks Sony! Good job!
It arrived about an hour ago via UPS Expedited. No international transport bill! Sent to US from Australia 9:30 AEDT 21 Nov 2009, 3 Dec 2009 from Laredo Repair Center.. arrived December 10 at 11:30 AEDT. That was surprisingly quick!
They marked it up as:
***Unit sent for Repair***
**Returned Repaired**
Warranty Repair
**No charge**
Total Invoice Value $220.00
That last value is more (in USD) than what I paid for it originally!
This firmware update is already paying off..
It's interesting: they put three stickers on my Sony Reader and cover (it came back separated); both had my surname wrong
, as did the stickers on the clear propylene bag my Sony Reader came back in - but the paperwork on the box had all my details perfect!
Their packaging was excellent, with the Sony Reader and cover wrapped in the clear bag surrounded by a large amount of bubble wrap (large bubbles) in the very solid box that was 2-3 times larger than the device itself.
The device itself came back discharged (with the ghost image of the About screen displayed); recharging showed the last book viewed was Emma; all the books still there - I had left my 99 Nintendo DS books on there along with the default content.
Other observations:
- Main menu has changed the logo to just the word Reader (I sorta miss it..)
- There seem to be less bookmarks than there used to be
- EPUB worked out of the box
- Otherwise the Sony Reader appears to be in great condition but I'll wait to see how it goes over the next day or two (one report here about problems recharging their Reader makes me want to test it thoroughly before ringing Sony to let them know and thank them profusely).