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Old 12-08-2009, 05:03 PM   #5
dreams
It's about the umbrella
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Posts: 25,110
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Join Date: Jan 2009
Device: Sony 505| K Fire | KK 3G+Wi-Fi | iPhone 3Gs |Vista 32-bit Hm Prem w/FF
Quote:
Originally Posted by weirichk View Post
I tried the following:
1. I deleted the books from the reader and PC, redownloaded and sycned them.
2. A soft-reset
3. A hard reset
None of them eliminated the problem.

So I contacted Sony support; first via chat which was a waste of time and then on the phone. After talking with the service tech they decided I had a defective unit and are sending me a new one

Of course, after I got off the phone with tech support I saw the email that announced that on 12/11 all ebooks from the sony store will be in epub format, which work fine on my reader. But I'd rather have a working reader anyways.

-Kurt
I'm glad to hear that you found a "solution"(Sony sending you a new unit). I hope that it arrives soon and is "problem" free.
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