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Glad they were so helpful to you. Despite several gripes I've posted, I've got to think they are improving.
I had to call them twice recently due to the inability of the software on either of my computers to recognize the Reader.
After fooling around for quite a while, we finally got it working properly. The support guy was very pleasant and helpful.
To my surprise, a couple of days later got an email saying that if everything was not working right, to expalin in a Reply.
What was more surpising was that they expressed regrets for the problem, and gave me credit for one free book (no price limit either).
Now that's good service, and more like it. My hat's off to them now, just hope it continues.
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