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Originally Posted by omro
I try to open the pdf, it tells me I have to open it with ADE
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This means that you are using Acrobat/Reader 8 or 9, and not Acrobat 6 or 7 like you previously indicated.
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which tells me it cant open the file and to go back to where I downloaded it from
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The precondition for ADE to be able to successfully migrate the books is that you must be able to view the book in Acrobat 6/7 (whatever you already have installed). If you are unable to do so, you will not be able to migrate the books, and your only recourse at that point is to contact the seller of the book to see if they will let you redownload it.
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Originally Posted by goldilocks
Does this only affect eBooks?
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Yes, and more explicitly only PDFs purchased over year ago that used Adobe Content Server 3 (instead of the newer Adobe Content Server 4).
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Originally Posted by joblack
It's the best to call Adobe for further assistance.
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No it's not, as Adobe doesn't offer phone support for ADE. If you
call Adobe, then at best you will get a pointer to the
support site where you can submit a web case. However given the Adobe forum complaints about this recently, most likely you will get a really bad runaround.
Also as I said before, for this particular matter there's not a thing that Adobe can do. Either you can view the files in Acrobat 6/7 and therefore the files can be converted, or you can't, in which case there isn't anything Adobe can do about it.