Quote:
Originally Posted by nikkie
Yeaaah...I think they just feel stupid because they can't actually "fix" the problem short of rebooting. I do QA work and it sucks when the only "fix" to a bug is "reboot", "re-install", or "don't do it that way".
|
Yes, I know what you mean. From my work experience (in my case, credit union sector) I have seen this, and understand the frustration, and my Support role had me constantly helping such frustrated cashiers. Their job is hard, and systems don't always work, and I easily transfer that idea to checkout staff (and, also, the knowledge that such systems don't always work).
My problem is not with the machine and its foibles (see above), nor with the frustration
with it that may appear in the staff, but rather that she showed her frustration by blaming
us immediately, and then holding our denial after the third incident in such obvious contempt, all with no reason (quite the contrary, seeing as the second time it farked-up on scanning, it was
her who scanned the item). I don't see that a business would ever consider such obnoxious behaviour to be acceptable, especially to two people who were not at any time being rude or contemptuous to her (again, quite the contrary - we were pleasant, because...well, because that's how we behave).
My annoyance is, essentially, that we are good, friendly customers, familiar and patient with (new-ish) systems, and the response we got from a customer service staff member was illogical, unreasonable contempt. That just makes no sense in any business, and so it does tend to incur a clear response from me. My staff empathy is significant, but it only stretches so far, and the line is where the subject starts in on me, the customer.
Cheers,
Marc