Quote:
Originally Posted by montsnmags
A minor... vent. Staff who work at Big W self-service should probably restrain themselves from rolling their eyes at me when their self-service machinery farks up. Both myself and The Loved One are somewhat familiar with both UI and systems development and support, what with about 40 years between us, and when we say that the system farked up (three times, in two different areas of self-checkout), it probably does not do the service staff or customer relations anything constructive to respond with "You must have done something wrong", and then to roll your eyes at my explicit-but-calm contrary advice. That is why I turn to you, look you in the eyes, and state very clearly, without rancour or emotive emphasis, "Do not roll your eyes at me". That's right. That's what I thought. My "unless you wish this to escalate" is implicit. Now fix it, and while you're at it, fix your miserable, arrogant, halfwit, feeble-minded attitude of "the customer is always wrong" and consider whether the words "customer" and "service" are keywords that you should perhaps place in the "Exclude" section when looking for a job.
Cheers,
Marc
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Yeaaah...I think they just feel stupid because they can't actually "fix" the problem short of rebooting. I do QA work and it sucks when the only "fix" to a bug is "reboot", "re-install", or "don't do it that way".