Quote:
Originally Posted by warpwar
Thank you.
Also, Thanks for the apology, but it isn't really your company's fault, you got sent bad product. It isn't right that you guys are stuck with absorbing the cost.
So what are looking at for turnaround time on replacements? There is a thread saying you are running low on what you have in stock.
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Dear Warpwar:
Thank you. We HAVE to always assume responsibility. Passing the buck back to the factory does not help the end user. I try very hard to make our company take full responsibility for things like this (even if it was not directly our fault). To me, that is Customer Service. I do not want us to become too big for our britches. I keep telling them it is the "personal touch" that sells our devices. Acting businesslike and even a bit mean may trim expenses but will eventually lose customers.
We are keeping a few of the most popular colors back to make fast replacement possible. I cannot give you a turnaround time, my friend, as then I get bar-b-qued by our people. THEY want to handle that. Give a tollfree call to 1-866-368-8788 or email:
support@astak.com. Make them aware and let them set one aside.