I sent mine back for the update nov 19 and hadnt heard anything so I gave them a call. First one told me it was at laredo and was waiting for me to pay $100 to exchange it and then I called laredo and at first they had no record of it ever arriving. When they did find it they said it had arrived on dec 3 and was getting the update and would be returned asap. Sheesh. I've been reading on the netbook for 2 weeks and it aint that great.
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