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it took them NUMEROUS emails and direct questions at the B&N forum to admit that the lending was only once EVER!!!! I came extremely close to ordering the nook prior to that, and I know I am not the only one. that is indeed a preverication.
see those skis on my feet? I ordered them prior to an event my ski school takes in Canada periodically. I was signed up for several training clinics and was spending a good deal of money on making sure they got to me in time. I waited and waited, my car pool got here and I just had to go without those skis. I was terribly terribly upset. literally as we were leaving the driveway the UPS truck met us. I had to have my bindings mounted at the ski area but I had them. the manufacturer met their promise and got those skis to me when they said they would. to break that promise is a lie. "shipping date November 30th".... that's a promise. go back and look at all those fine folks whose credit cards have been charged based upon a ship date.
if you are part of a roll out team, you have your i's dotted and your t's crossed. it's akin to writing a check. you don't issue a check without their being the corresponding funds in the bank. you don't promise the delivery of goods without having them in hand. that is beyond manufacturing delays, pending court cases, that means LOOK AT THAT WAREHOUSE!!! IT IS FULL OF NOOKS READY TO SHIP! this isn't the little engine that could "can you deliver those nooks little engine?" "I think I can, I think I can." this is business. if you are playing fast and loose with the details, or lying or prevaricating, if you are in business, you deserve to be called on it.
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