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Originally Posted by markbot
The most important aspect of an ereader is the ebook store.
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Not for me. I do a lot of doc conversion of content that's not available in ebook stores. Fanfic, original docs by friends, manuals from work, and so on. Ability to read *purchased* books was only a small part of why I got an ebook reader.
And since I won't pay for books infected with DRM, I find Amazon's store pretty useless.
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2) Amazon's customer service is the best there is. I consider the entire customer experience and relationship when buying an ereader...not just the function of the device.
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Amazon reclaimed purchases without warning, and has been known to lock people out of their purchased books for "violations" of a policy not explained to its users.
I'm not going to go point-by-point through the rest. But the Kindle is only "best" if Amazon's business model fits how you want to read, and it doesn't for a lot of people.