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gamegirl · 12-02-2009, 10:20 AM

All of a sudden, for no reason, my Sony 505 stopped working correctly.
None of the buttons work, except the turn page buttons for the right hand.
I can't use the menu button, the mark, the font, or the left hand turn page.
I tried a soft reset, it didn't help. In fact it made it worse because it changed the font from large to small and now I can't read a thing. Can't do the hard reset, I guess because pushing the mark button doesn't work. I called Sony last evening, they said that someone will call me in 4-5 business hours.

I'm encouraged to read about the good experiences others have had with Sony customer support. I was in the middle of a good book that I had downloaded from the library. I bought the Iphone version of the book, had to pay $20 for it and now I'm reading on that little screen, have to page turn every paragraph.
I miss my Sony.

12-02-2009, 10:20 AM	#1
gamegirl Enthusiast Posts: 25 Karma: 106 Join Date: Nov 2008 Location: Virginia Device: Sony PRS-505, Palm Lifedrive	Sony 505 is broken All of a sudden, for no reason, my Sony 505 stopped working correctly. None of the buttons work, except the turn page buttons for the right hand. I can't use the menu button, the mark, the font, or the left hand turn page. I tried a soft reset, it didn't help. In fact it made it worse because it changed the font from large to small and now I can't read a thing. Can't do the hard reset, I guess because pushing the mark button doesn't work. I called Sony last evening, they said that someone will call me in 4-5 business hours. I'm encouraged to read about the good experiences others have had with Sony customer support. I was in the middle of a good book that I had downloaded from the library. I bought the Iphone version of the book, had to pay $20 for it and now I'm reading on that little screen, have to page turn every paragraph. I miss my Sony.