Quote:
Originally Posted by rhadin
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Bottom line is B&N has given me nothing. I paid for a membership and they aren't honoring it.
I hate to say it, but I'm beginning to think that I need to stop buying my hardcover books at B&N and start buying them at Amazon. Customer service can't be any worse than B&N's.
CAVEAT: My complaints with B&N are with BN.com, the online store, and not with my local B&N, which provides me with great service. Unfortunately, they aren't separate companies.
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Welcome to the "dark side"
I understand your frustration with Amazon, but I've dealt with them as a consumer heavily, and have never been disappointed in their customer service. I've returned items, questioned items, and each and every time I"ve been treated fairly and quickly. I subscribe to their "Prime" service, and its the best $80 per year I've spent.
Your comment on their 'brick and morter' store is spot on. My local BN has great sales associates.....except when it comes to answering questions abut the nook, for which I do not blame them at all. You can't answer questions you aren't given the answers to......