Quote:
Originally Posted by anurag
=X=, the numbers weren't very different after removing all ebooks with sales ranks below 100.
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Wow, okay this surprised me. My meager book searches would always show Amazon was always cheaper, except where B&N price matched Amazon. Obviously that was not the case.
Again thank you.
Quote:
Originally Posted by rhadin
Daffy, one of the reasons I stopped buying from Amazon years ago was my experience with poor customer service. OTOH, up until the nook, B&N's customer service for me has been exceptional; now it is the pits. I guess it just depends on who you get, when you get them, and what the problem is.  |
That does have something to do with it, but companies also go through cycles sometimes due it's due to cooperate's decision to neglect CS or they decided to outsource CS, etc...
There was a time when Verizion has terrible customer service back in 2001 , now they have excellent CS.
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