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In a capitalist society, isn't it the goal of every company to monopolise its market sector and discourage competition? A company's goal - in fact its legal obligation - is to make money for its shareholders, not to be "nice" to its customers! If being "nice" helps to win it business, then that may be a part of its business strategy, but one should never make the mistake of thinking that a large company exists to "make the world a better place".
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