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I actually had the same experience with the repair site.
Next day it had been received, then after a few days it was no-longer in the system with either the repair number or my phone number.
I called and they said it was received but had not been worked on give it another 7 days, but then later that day I got the UPS email that it would be at my door next day, and it was.
Whole thing was less than one week.
as an addendum to the joystick page turn, I had only just installed my custom firmware for stick, clock and icons about a month ago, and its amazing how much I use the stick to turn pages and rely on the clock to go to bed or get back from lunch to work, I hope that there will be an updated firmware soon.
As for calibre, I only use it to create lrf files which i then load into the sony library software, so loss of functionality in calibre is no biggie for me.
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