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Old 04-27-2007, 04:30 PM   #133
russl
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russl began at the beginning.
 
Posts: 2
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Join Date: Apr 2007
Device: Sony PRS500
I just spoke to Sony support using the number provided earlier in this thread. I've only had my reader for a couple weeks but I noticed this issue the first time I charged it after the firmware update.

The support technician I spoke to did find some reference to the issue and said that it was currently being "researched" so hopefully there is some kind of fix on the way. The interesting thing was that she had a "workaround" which was to do a hard reset of the reader.

The problem hasn't reached the level where I'm ready to reload everything on my device but I'm wondering if a hard reset truly fixes the problem or does the same thing as the soft reset.

Russ
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