Quote:
Originally Posted by Brandon202000
1. Turnaround time for the upgrade: My unit was returned on the 7th day after being shipped for upgrade. It may be that the "two-week" period stated by Sony is a worst-case estimate. The quick return was certainly expedited by Sony paying for over-night air shipment via UPS both to AND from the upgrade facility.
2. Memory card: I was worried about having left my memory card in the reader. In fact, Sony removed the memory card and returned it inside a little baggie and that inside another plastic bag closed with an adhesive tie AND this double bagging identified with a barcode label.
3. One note of caution: The retuned unit was not reattached to the Sony cover, so it's important to be cautious when first handling your unit in order to avoid dropping it.
4. Recommendation: Sony's directions for shipping ask that your ID number be written on the outside of the box used to ship the unit. Since barcodes are used extensively during the upgrade process (my unit had three stickered on), I suspect doing so avoids any delay in getting the unit into the upgrade process.
Overall: Kudos to Sony not only for throwing a lifeline to EPUB for PRS-500 users, but also for the quality of the upgrade process!
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Hmmmmm. They never told me about an ID number for the outside of the box..
I remembered to keep hold of my memory stick
Gunna add more books to it in meanwhile..
Yes indeed, goodonya Sony, you're legends!