Quote:
Originally Posted by desertgrandma
Surely no one is saying they'd get fired for telling the truth.........
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From my own experience, I can tell you that is exactly what I am saying. I was fired many years ago for telling the truth to a superior, not even a customer, and in another job got a poor review because I told a truth that the company didn't want to hear or acknowledge. In the end the revenge was mine (very indirectly). The first company got sold and when the new company did an audit, fired my bosses and offered me a job which I turned down. In the second instance, the company went essentially out of business because, from what I later learned, they continued down the path I had warned against.
Many companies lie to their customers and encourage low-level employees to embellish because it is more important to their way of thinking to get the sale then and there than to retain a lifelong customer.