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Keep fighting them and keep asserting your point. Get the address of Sony execs and write a letter to them. Get names every time you talk to them, and keep written notes with date and times noted.
The RMA gives them specific legal responsibilities.
Damage like that is very unlikely to happen in transit unless the box had piercings. I assume you packed "your baby" very well? The most likely explanation is that some technician damaged it like you suspected and he is now lying to protect his ego (and possibly job). Keep fighting them.
If you live in the USA you can threaten to file a fraud complaint with the state Attorney General and/or a small-claims-court case.
Above all stay calm and just keep repeating your claim -- that you shipped it in perfect condition and either shipper damaged it or one of them did and they have the responsibility to file a claim with the shipper but overall they have the responsibility to return a unit to you in the condition you sent it out.
I often photograph an item I'm shipping in for repair so they can't claim some kind of pre-existing damage. (But this doesn't help you now, I know.)
Oh, one idea -- double-check that the serial number matches. Ask them to verify the serial number by reading from the back of the device. If they're just going by an RMA tag there's a chance that someone in receiving or processing got units switched around!
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