I wonder how many people had bad experience like me with Sony support?
My reader stopped to synchronize with PC software, after resetting everything I decided to call tech support to send them to fix it. Grueling in itself (took 1 week to convince them it's an issue and sending all kind of proof of purchase). I send my precious reader to them.
Surprise, I am getting a bill for $369
. Calling them and they tell me the item is physically broken. I know I send them a perfect item, this reader is like my baby. So I am understandably upset and asking what makes them think it's not them who broke it. They send me the pictures with no dates with a scratch on top of my reader, that might have come from screwdriver of technician slipped when opening it. I am going to continue this saga, but I am curious if anybody have simular experience and what did they do about it.