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Irony - I get an email asking me to take a customer satisfaction survey which I did. One of the questions was "do you think the operator knew his product well enough to assist your enquiry". Just as I thought, the way the survey was worded Sony expect there customer care section to be able to answer all questions. So their is a major breakdown somewhere in the company if they cant answer questions on their own products.
After a lot of thought I am going a Kindle DX and that way I can have both.
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