Thread: Bookeen support
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Old 11-23-2009, 09:22 AM   #72
peterbbb
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Posts: 151
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Join Date: Jun 2008
Location: Llangollen, North Wales, UK
Device: Cybook Gen3 and now Kindle 3
No way can it be this memory issue that causes the ineptness by Bookeen in not either releasing the firmware or providing an explanation for the inordinate delay.

If it was the memory issue for some Cybooks they would release for the EB600 serial number ones and explain that the older Cybooks would have to wait.

It is just that they have lost focus for us current users and moved onto their new machines. I'm reasonably happy just reading what I have and can put on my Cybook. No folders is a pain but I can cope.

What I will not be doing is sticking with Bookeen in the future. If they can be so poor at customer support over this then it will not improve in the future.

Lots of competition around and my guess is that Bookeen will not be around for a lot longer, sadly.
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