|
I drove Friday from Indiana to where I grew up in Upstate NY. I had no idea, but my mother had purchased a K2 back in July, which I discovered sitting on her kitchen counter Friday evening. She had just turned off the wireless for the first time on Thursday and now couldn't get it to turn back on. So I played with it and couldn't get it to turn on. I even checked with my DX to see if perhaps it was an issue with the Sprint network and the wireless coverage. I got a good two or three bars of 3G coverage on it. But I put it back down and got back to catching up with the family.
Last night I picked it up early in the evening and started playing with it again, giving it a full restart and everything I could think of, save setting it back to factory defaults. Still no response. I decided to give the Kindle Support team a shot to see if they could help. The gent I spoke to went through everything I had tried and then to restoring it to factory defaults. When that also did not work he stated that he would ship out a new Kindle and it should arrive the 24th and that he would call on the 24th to see that my mother had received it, as well as e-mailing her a shipping label to send the original K2 back. Just another great example of Amazon's excellent customer service!
|