Quote:
Originally Posted by EMP
Same here. The Sony guy said they have it but their repair website was behind in updating the status but it would be corrected in 12 hours. That was 24 hours ago and still no change.
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I had the same issue. (UPS delivered, but Sony had no record of it.). Finally got a knowledgeable CSR, he said some of the initial work orders were put in as exchanges rather than upgrades and they had to issue a new work order number.
The CSR found the new work order associated with my PRS-500, and found it was completed and shipped out on Friday.
Once it ships out you should receive an email with the tracking number. Mine indicates I will receive mine back on Monday. Exactly 7 days.