Thread: Broken cover--no response from Astak
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Old 11-21-2009, 05:25 PM   #9
jusmee
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Posts: 1,047
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Join Date: Oct 2009
Device: Libre 2
Quote:
Originally Posted by polly View Post
You've never had a problem with the clips? Mine was broken on arrival. That was reported to customer service when I wrote them about the battery life problem (two weeks before the firmware upgrade). Fortunately, I already had a CaseLogic for the PRS 300 (long story), so it doesn't bother me too much.

Customer service never responded at all about the broken cover and never sent a follow up email that the new flash fixed the battery problem. The last official word I received on that issue was that I should turn it all the way off if I wanted to preserve the battery. I guess it's a good thing I read the forums.
Me too. I knew about the possibility of breaking a clip on my cover before mine even arrived. As a result I have been careful with it.
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