Thread: Broken cover--no response from Astak
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Old 11-21-2009, 12:31 PM   #7
theducks
Well trained by Cats
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Quote:
Originally Posted by Robertb View Post
Dear Lauren:

After your post we decided that I needed to go over good Customer Service with our newer tech people. They are much smarter than I and really know the technical side... but they are not yet used to talking with people and they needed to be taught to listen better and talk more upbeat and positive. I want them to reflect an image of trying to help and not one of trying to find a reason to say "no".

It is wonderful to have the smart young minds... but technical people sometimes do not express enough compassion also.

Thank you, Lauren!!
I remember someone posting a picture of a Broken/Detached Left clip.
Could it be, that SPAM filters are grabbing e-mail to support?
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