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Thanks for the information everyone. I know that it comes in black and my question to him ( to make it more specific here) was will it be coming out in any other colours in the future. Again, that is not the reason for the post. As an ex sale rep who worked in a company very similar to Sony I had to know my product and sell my product. If I did not know the answer we had find out the answer from the right department ( or get the department to) and get back to the customer.
A better choice of answer would have been something like " we dont know at this stage" or something similar which anyone would be happy with. Am I truly alone in that I think that a company who is trying to sell something should try to answer the questions I ask and not make me jump in a car and drive to a store to ask the same question? come on!
While yes i do appreciate it is a very small part of the Sony corp - the money they are asking for the reader exceeds the price on some of their top selling TV's and there would be a reader department that would be able to answer ebook questions. Given also that the reader is very much a "add on" product figure out your yearly books sales and how many books you buy a year. I bought over 40 books from Sony in one year so that means that my one small reader has in fact added 41 sales to the company ( etc). Another way to look at it ( which I am sure Sony have already) is that the average book worm with a Sony reader will actually end up spending as much in one year that a normal house does in 10 years.
As I said a little customer service would have gone a long way. I will seriously look at the Kindle now as they have been really helpful.
Natalie
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