Quote:
Originally Posted by ficbot
I used to work in a copy shop and several of our customers were smaller retailers. Among them was an indie bookstore I had loved---until they started coming into the copy shop and turned out to be the most demanding, complaining, rude bunch of customers I ever served during my short tenure in the customer service industry  I'll take 'big retailer, lower price' over supporting the little guy 'just because' any day... |
I deal with large and small publishers and I can assure you that size does not guarantee civility or anything else. One example: One of my smallest clients always pays me within 15 days, pays a fair price, and always calls with a cheerful tone in the voice; one of my former large clients (one of the biggest in the industry) I had to fire because they were demanding, refused to pay in less than 120 days and often longer, griped over every little thing, and constantly demanded that I match the price they could get in a third world country for the same services (albeit not of the same caliber -- price was all that mattered, not quality, experience, or knowledge).
People are people -- some good, some bad, many indifferent.