Quote:
Originally Posted by skoobwoman
Robert-Thanks for the reply. I heard back from them--after I explained that I had only had the device for 2 weeks, they told me they'd send me a new cover. I think that they didn't understand my first email. Thanks for the follow up though. Lauren
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Dear Lauren:
After your post we decided that I needed to go over good Customer Service with our newer tech people. They are much smarter than I and really know the technical side... but they are not yet used to talking with people and they needed to be taught to listen better and talk more upbeat and positive. I want them to reflect an image of trying to help and not one of trying to find a reason to say "no".
It is wonderful to have the smart young minds... but technical people sometimes do not express enough compassion also.
Thank you, Lauren!!