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I agree, the problems are with B&N's system, not Smashwords'. It also highlights the latest issues self-publishers have with these "self-publish with us" systems: The fact that you often have very little control over exactly how your material is presented, marketed, etc. This is why I pulled out of the Kindle store after a year of wasted time. I can present my work better to the public on my own site, response-time is faster through me (even while holding down a day job), and low-pressure marketing is getting me more customers than anything I could afford to do at the aggregate sites to attract attention.
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