MobileRead Forums - View Single Post - Final Round 3: Calling Sony Style re: PRS-500 Firmware upgrade

AprilHare · 11-20-2009, 12:40 AM

Sweet, sweet success!

I made a ~30 minute phone call about 45.5 hours after the last phone call (I doubted whether I would receive a phone call within 48 hours for some reason).
Sony were great (couldn't quite make out the name of the person who spoke to me..) - he gave me a work order number and instructions on where to send my Reader in the US (Laredo, Texas, near the Mexico border) - all I need to do is pay the shipping there from Australia!

Thanks Sony!
Now all I need to do is find the moral fortitude to entrust my Reader to the postman..

Let this be a lesson to all the naysayers out there who said people outside the US can't get their firmware updated by Sony USA!
On to Round 4

11-20-2009, 12:40 AM	#1
AprilHare Wizard Posts: 2,981 Karma: 11862367 Join Date: Apr 2008 Device: Sony Reader PRS-T2	Final Round 3: Calling Sony Style re: PRS-500 Firmware upgrade Sweet, sweet success! I made a ~30 minute phone call about 45.5 hours after the last phone call (I doubted whether I would receive a phone call within 48 hours for some reason). Sony were great (couldn't quite make out the name of the person who spoke to me..) - he gave me a work order number and instructions on where to send my Reader in the US (Laredo, Texas, near the Mexico border) - all I need to do is pay the shipping there from Australia! Thanks Sony! Now all I need to do is find the moral fortitude to entrust my Reader to the postman.. Let this be a lesson to all the naysayers out there who said people outside the US can't get their firmware updated by Sony USA! On to Round 4 Last edited by AprilHare; 11-24-2009 at 12:19 AM. Reason: Moar (unfortunately)